Refund and Return Policy
Last Updated: 10-12-2025
Premium Scrub Sets stands behind the quality of our products. This policy explains how returns, exchanges, and refunds work for both standard and customized items.
1. Eligibility for Returns
We accept returns for standard, non-custom products within 7 days of delivery if the item remains unused, unwashed, and in original packaging.
Items Not Eligible
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Custom scrubs
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Private label orders
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Bulk production orders
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Products with personalized embroidery
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Clearance or discounted items
These items follow final-sale conditions because all details follow customer-approved specifications.
2. Return Process
To start a return, email us with:
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Order number
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Reason for return
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Images (if required for assessment)
Our team will send instructions for the return address and timeline.
Customers cover return shipping unless we confirm a manufacturing issue.
3. Refunds
After we receive and inspect the returned item, we issue a refund to the original payment method.
Refunds apply only to product cost. Shipping fees remain non-refundable.
We reject returns that show signs of wear, washing, custom alterations, or damage caused by misuse.
4. Exchanges
We support exchanges for standard products if stock is available.
Custom orders cannot be exchanged.
5. Damaged or Incorrect Items
If you receive an incorrect or damaged item, contact us within 48 hours of delivery with images.
We review the issue and arrange replacement or another suitable solution.
6. Order Cancellation
You may cancel standard orders within 12 hours of purchase.
Once production starts on customized or private label orders, cancellation becomes unavailable.