Refund and Return Policy

 

Last Updated: 10-12-2025

At Premium Scrub Sets, we are committed to delivering high-quality medical scrubs designed for comfort, durability, and professional use. This policy explains our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 7 days of delivery for eligible products.

To qualify for a return, items must:

  • Be unused and unworn

  • Be in original condition

  • Have original packaging and tags attached

  • Not have any stains, odors, washing marks, alterations, or damage

Customers must contact us within 7 days of receiving the order to request a return authorization.

Please contact:

Email: info@premiumscrubsets.com

2. Non-Returnable Items

The following products cannot be returned:

  • Customized scrubs

  • Private label orders

  • Bulk production orders

  • Products with embroidery or personalization

  • Clearance or final-sale items

These products are manufactured according to customer-approved specifications and cannot be resold.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped

  • The item arrived damaged

  • There is a confirmed manufacturing defect

We recommend using a trackable shipping service when returning products.

4. Refunds

Once we receive and inspect the returned item, approved refunds will be processed.

Refunds will not be issued for:

  • Incorrect size selection by the customer

  • Color preference changes

  • Items that have been worn, washed, altered, or damaged

Approved refunds will be issued to the original payment method.

Please allow processing time depending on your payment provider.

5. Exchanges

We offer exchanges for eligible standard products within 7 days of delivery.

Exchange requests must meet the same conditions as returns:

  • Product must be unused

  • Original packaging intact

  • Available replacement size/color in stock

Customized and bulk orders are not eligible for exchange.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos of the product

  • Details of the issue

Our team will review the case and provide a replacement or suitable solution.

7. Order Cancellation

Orders can only be cancelled before processing or production begins.

For customized, private label, and bulk orders, cancellation is not possible once production has started because materials and manufacturing are prepared specifically for the order.

Contact Us

Premium Scrub Sets
Email: info@premiumscrubsets.com

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